Customer Reviews

I found "The Home Security Store" by accident,A few years back I needed to replace a few worn our door and window sensors on an alarm system I installed back in the middle 80's. I tried all the local alarm store but they wouldn't sell me the parts I needed because I wasn't a contractor. I searched the web and found "The Home Security Store". I call and your salesman he sold me the needed parts at about 1/3 the price I would have paid locally, but in that conversation with your salesman he asked me what I was paying for my monthly central monitoring.( $30.00 a month or $360.00 a year). He explained, that if I replaced the main board with a DSC board( for under $200.00) I could switch my central station to yours for about $8.00a month or $120.00 a year. With the help from your excellent tech support, it took me less than a day to make the switch. Since than, I've installed your hard wired DSC systems in my 2 sons homes and purchased a home video surveillance system in my home. Just wanted to let you guy's know how much I appreciate your store and the tech support personal. Today' everyone is quick the write a letter to complain but never take the time write a complement. Customer for life.... pel815@verizon.net

Ordered product for a job paid for expedited shipping product showed up a day late and order was incomplete with a note saying back ordered! Bottom of the packing slip the was a note saying contact customer if there is a problem. No contact from them about backorder! If there was contact about the back order I could have changed the product to something they had in stock.

I am not a professional alarm installer. But I own several rental properties, and have over the years installed alarm systems in all of them. I have always bought my alarm parts from these fine folks. They ALWAYS fill their orders promptly, and accurately. Only recently did I receive my first DOA product, a malfunctioning cellular communicator. Mike in Tech Support helped me to determine it was faulty, gave me an RMA, and it's now being replaced. These guys are top notch, and always a pleasure to do business with.

I only wish I could offer more than 5 stars! Blake in sales hooked me up with everything I needed at competitive prices. It was pretty easy to install. But tech support? That's where the experience really excelled! Answered on the first ring, spoke English, and quickly assessed my competency. In an hour, the system was totally up and running. Jeff is the best!

I like the products you have and the ease of navigating your site. Ted

I bought a door alarm a few years ago. I had it propped against my back door. While I was out of town someone kicked my back door in. The plastic part literally shattered. The burglar was then able to access my home. I do not recommend the Home Security Store.

I would like to comment on the professionalism of the Home Security Store. The sales person I spoke with was extremely knowledgeable about a the alarm products. He walked me through my order and told me exactly what I needed to install the alarm system. The Home Security Store has a customer for life!