We would recommend doing business with these nice, honest, (KNOWLEDGEABLE tech. dept.) people .We own a commercial property a long with a bicycle business where security is always a thought because of the mobility of our products . When you offer bicycles in the price & value range up to $11,000.00 not uncommon these days with carbon fiber & electric assist options . Living above the shop presents it's own set of particular needs from a system. Do it yourself options are great to save money, but it is even better when you have someone like Alex in the service dept. to help you along the way. I can't speak about any bad experiences yet in about 7 or 8 times of customer contact from them, Respectfully, Fox River Sports Wisconsin, U.S.A.