Returns and Refunds Policy

Thank you for shopping at HomeSecurityStore.com.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You obtained a Return Merchandise Number (RMN) from us
  • All returns are subject to a 15% restocking fee

Products that do not meet these criteria will not be considered for return.

We do not accept the return of transformers and batteries, excepting in cases that they arrive damaged.

To obtain a Return Merchandise Number (RMN), contact us:

  • By visiting this page on our website: www.homesecuritystore.com/contact

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

2025 Chicago Ave, Suite A17
Riverside, CA 92507

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from HomeSecurityStore.com.

Returned items which were sold with Free Shipping will have actual shipping costs deducted from any refund due.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website: www.homesecuritystore.com/contact

UPDATED: 28 Mar 2016 1547PST