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Customer Reviews

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I wanted to say thanx!!!! I had missed placed the manuals for my security system. They were not listed on-line at your web site, so I called and your staff were very helpful and seemed to really care about getting me what ever I needed. I talked to a person named Teresa and someone else (I am sorry I did not write the name down). Please let your staff know that they are wonderful.
Joe November 12, 2012
I recently purchased a DSC 5010 security panel from your website. After installing the panel I had problems programming the partitions and ended up with the keypad not responding to commands. I called your technical support line and talked to Matt. I just wanted to let you know that Matt was very knowledgeable about the hardware and gave me the exact steps I needed to correct the problem. I work with computers and deal with support calls every day. I know the difficulty in dealing with people who are not familiar with certain aspects of software and hardware installation. Matt appears to have the ability to get right to the problem and find a resolution quickly and effectively. I will recommend your website to my friends. Keep up the good work.
R. Smith November 12, 2012
Hello, Earlier today I called the Tech Support line about an external ITI siren problem I had with my Visonic Powermax that I just purchased from you. Tech Support led me directly to the problem over the phone in 30 seconds, and I cannot be more happier with your service and products. Thank You!
Kevin G November 12, 2012
I recently bought a DSC alarm system from your company. I had seen the system at a local locksmith/home security store in my area but the price and lack of knowledge of the sales person drove me look else where for it. I had to many questions to order it on-line so I called and got Fred. He answered all my questions, made allot of good suggestions and made me feel confident about ordering from the company knowing that if I needed help it would be there. I got the whole system installed and during that process I had a question about the control panel hook up and talked to Matt who answered my question and provided some setup advice also. When I turned the system on it did what Matt said would do based on my normally closed loops with no eol resistors so I was not surprised with the trouble light. I call the support line and got Fred and he walked me through the whole setup process with no problems while answering bunch more questions from me. Please believe me when I say that these men are a real asset to your company. I've dealt with allot of suppliers and help lines over my years in the electronics field and can't remember any as good your people. I didn't have to pull anything out of them, they know the systems like they were born working on them and have excellent telephone skills. They sound up beat and confident. I would have no reservations recommending someone deal with your company.
Stephen Rosenberg November 12, 2012
I would like to compliment The Home Security Store for the outstanding products, technical assistance, and friendliness of your employees. Having owned other homes with security alarm systems, (and being a recently retired police detective), when I built my retirement home on the Oregon coast, I quite naturally began researching systems that could be "self-installed" I eventually settled on a Visonic PowerMax sold by your company. However, no matter how careful one is, you can never be certain you have made the right choices regarding companies and products. I must say that I have been very pleasantly surprised by the The Home Security Store and thought you deserved to hear about it. Seldom have I had to return item(s) for repair or replacement and received such prompt, friendly, no-hassel assistance. No quibbling, reluctance, no charges. And on several occasions I had to call for some technical advice on "set-up", every time I got a knowledgeable person who knew what to do. A special thanks to "Fred" in the Tech section, who was of great assistance, promised me a quick turn-around on control panel when I needed it. I have numerous additional items I will be purchasing in the future as I upgrade my alarm system over the coming months, and I will certainly make your company my first choice. Likewise, as I continue to show the system to friends and family, you can believe me when I say that I will speak highly of your company. Thanks again.
Leslie Withers November 12, 2012
I represent Lansing Correctional Facility and we recently purchased a PC5510 Alarm Panel and a PC5508 Keypad plus some PIR devices. I was in charge of installing the system and ran into a problem in programming the panel when ready for activation. I called your Technical Support Department and was surprised to be able to talk to a Human Being and was even more surprised by the excellent help I received. I have had many sour experiences in trying to obtain technical support for computer related systems and really appreciated the help I received. The person was friendly, and very Technically Competent. Your service in this day and age is remarkable, Thanks so much and please pass my compliments on to your Technical Support Department.
Jim Dewberry November 12, 2012
Thank you so much for your efforts. We have always had exceptional service from the Home Security Store and this is an example. Your sales department, shipping, techs, and now you and the Customer Service Department have really out-done yourselves AGAIN. We will continue to use your company and recommend you to anyone asking Thanks again.
Rob Edgar November 12, 2012
After years of purchasing from you, there has never been anything but excellent service. Great job.
Larry Brent November 12, 2012
I am thrilled with both of my purchases! Thank you for the quality stock on hand, super fast shipping and excellent customer service! I will definitely refer my friends and loved ones to your site! Enjoy the rest of your week!
Miquette Nemer November 09, 2012

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