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Customer Reviews

Items 28 to 36 of 148 total

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Dear Sara Hurley, My compliment to you for your great service. You are a great employee for the company I wish I had ten more like you. You have a patient of a saint and nice enough to response to all my questions. I thank you so much for returning my phone call the following day knowing that the week started off with a holiday. You make me love this company of their products and so far everything been working fine with me. Yours truly,
Mr. Anthony M. Salvatore November 14, 2012
Just a quick reply to say thanks. It sure is nice to deal with tech support who responds quickly and really knows the product- that doesn't happen much anymore. I'm very satisfied with ordering through the home security store. Thanks again.
Steve Schultz November 14, 2012
I can honestly say that this is the absolute best tech support I have ever received. Thank you.
Madge Hoosier November 14, 2012
I'm not sure who I just spoke to, but you guys have the best Tech support and customer service of any company I have ever dealt with. EXCELLENT JOB! I bought a system from you about one and half or two years ago. I had called a couple times to determine what system was best for me and a little help when when installing it. I was unable to get my expander card to work, (no fault of Home Security Store) and procrastinated the last 18 or so months, I never called your tech support. I call back almost 2 years later for help and you guys treated me like day one. I was on the phone with your tech for less than 10 minutes and everything is working great now. Normally when a customer calls a company for help or assistance, that person feels like they are bothering someone, not you guys. Very well trained, knowledgeable and professional. I wish I could post this all over the web and help promote your company. I'd say good luck with your company and wish you only success, but with great service like this, it's a no brainer! I look forward to doing business with you again. Thank you very much and Best regards,
Mark Bombardo November 14, 2012
Just a short note to say THANKS for the great service and tech support I have received during the year since I bought my alarm. Your fast service and friendly support is second to none!
Mike Lyons November 12, 2012
Dear Home Security Store, While shopping for an alarm system I came across your web site. At first I was uncertain about purchasing a home security system mail order. I wanted the convenience of being able to make a phone call or trip to my local shop. However, after viewing your web site, downloading manuals, and corresponding via e-mail I am very satisfied! My first order from you was received in a timely manner. Everything was packed nice & neatly. I was even able to track it via UPS. When I get ready to add to my system I am ordering more from your store. When my friends come over and 'oooh' and 'ahhh' over my system I'm going to refer them to you. Thank You Very Much!
G. L. D. November 12, 2012
This past week I took on the challenge of installing an alarm system myself. I consider myself to be a handyman or at least someone that likes to tinker but with no experience in wiring alarms. The least of my fortes is electricity. When I called the Security Store to place my order you were very knowledgeable and patient with me, which I appreciated a lot. I know from my own experience that when one is working with customers on the phone all day it sometimes is tough to give service with a smile. I could sense your smile from the other side of the phone. This is very important from a marketing and sales perspective and you guys succeed at it. On the technical front I can't begin to tell you what a good job Freddy did with me. Freddy helped me through every step that I needed help with, there were many. He always told me not to hesitate and call him back with any concern that I might have. There were many occasions where I just couldn't find the answer in the DSC manuals and Freddy would help me out or even give me suggestion to solve the problems I was encountering or would encounter. Hence I have successfully installed a DSC power 832 with a 5500 keypad with all sorts of bells and whistles. DSC has an 800-tech number but I preferred spending the money on a long distance call because of the superior service given to me by Freddy. I will not hesitate in using your company in the future nor will I hesitate in recommending it!!!!! You guys are great!!!!!! Thank you very much.
A. R November 12, 2012
I would like to take the time to express my appreciation for your quality Tech Support Service provided by Fred.
Keith & Bob November 12, 2012
I just wanted to write a quick note of thanks to Freddy in your tech support. This fall I decided to put an alarm system in a house I was having built. I was a bit unsure if I could put in the alarm myself, but Freddy assured me that he could walk me through it. Well we walked through the final programming last week and the system works great. Thanks for you help!! Thank You,
Bob Yaremko November 12, 2012

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