Customer Reviews

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Be aware that if you return an item you will be charge 20% restock fees plus all shipping and handling they spend in your order. For a payment of 201.44 they charged me $52.12 ( 25.6%) of the money. In other words if you order something and return it they will take 1/4 of your money. They do not advise customers of the restocking fee or S&H charge before you hit the submit button. I will never buy from this company again. I hope you read this before buying, I read other negative comments too late. Patricio A. Rojas, PhD.
Patricio Rojas Ph.D. October 23, 2014
I found "The Home Security Store" by accident,A few years back I needed to replace a few worn our door and window sensors on an alarm system I installed back in the middle 80's. I tried all the local alarm store but they wouldn't sell me the parts I needed because I wasn't a contractor. I searched the web and found "The Home Security Store". I call and your salesman he sold me the needed parts at about 1/3 the price I would have paid locally, but in that conversation with your salesman he asked me what I was paying for my monthly central monitoring.( $30.00 a month or $360.00 a year). He explained, that if I replaced the main board with a DSC board( for under $200.00) I could switch my central station to yours for about $8.00a month or $120.00 a year. With the help from your excellent tech support, it took me less than a day to make the switch. Since than, I've installed your hard wired DSC systems in my 2 sons homes and purchased a home video surveillance system in my home. Just wanted to let you guy's know how much I appreciate your store and the tech support personal. Today' everyone is quick the write a letter to complain but never take the time write a complement. Customer for life.... pel815@verizon.net
Peter Lescak October 23, 2014
Ordered product for a job paid for expedited shipping product showed up a day late and order was incomplete with a note saying back ordered! Bottom of the packing slip the was a note saying contact customer if there is a problem. No contact from them about backorder! If there was contact about the back order I could have changed the product to something they had in stock.
Cory Stoner April 16, 2014
I am not a professional alarm installer. But I own several rental properties, and have over the years installed alarm systems in all of them. I have always bought my alarm parts from these fine folks. They ALWAYS fill their orders promptly, and accurately. Only recently did I receive my first DOA product, a malfunctioning cellular communicator. Mike in Tech Support helped me to determine it was faulty, gave me an RMA, and it's now being replaced. These guys are top notch, and always a pleasure to do business with.
Sherman Bywater April 15, 2014
I only wish I could offer more than 5 stars! Blake in sales hooked me up with everything I needed at competitive prices. It was pretty easy to install. But tech support? That's where the experience really excelled! Answered on the first ring, spoke English, and quickly assessed my competency. In an hour, the system was totally up and running. Jeff is the best!
John Santo March 19, 2014
I like the products you have and the ease of navigating your site. Ted
Ted December 22, 2013
I bought a door alarm a few years ago. I had it propped against my back door. While I was out of town someone kicked my back door in. The plastic part literally shattered. The burglar was then able to access my home. I do not recommend the Home Security Store.
Larry H. December 06, 2013
I would like to comment on the professionalism of the Home Security Store. The sales person I spoke with was extremely knowledgeable about a the alarm products. He walked me through my order and told me exactly what I needed to install the alarm system. The Home Security Store has a customer for life!
Eleanor December 06, 2013
We would recommend doing business with these nice, honest, (KNOWLEDGEABLE tech. dept.) people .We own a commercial property a long with a bicycle business where security is always a thought because of the mobility of our products . When you offer bicycles in the price & value range up to $11,000.00 not uncommon these days with carbon fiber & electric assist options . Living above the shop presents it's own set of particular needs from a system. Do it yourself options are great to save money, but it is even better when you have someone like Alex in the service dept. to help you along the way. I can't speak about any bad experiences yet in about 7 or 8 times of customer contact from them, Respectfully, Fox River Sports Wisconsin, U.S.A.
Fox River Sports-Wisconsin October 26, 2013

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