The Home Security Store is committed to providing the highest level of support.
Home Security Store’s technical support is staffed with experienced and trained professionals who will help you on the installation and use of the products that you buy from us, whether that be getting started, wiring, programming, or just overall general questions. In that regard, we offer phone, e-mail, and website forum tech support. We want you to be happy with your purchase so we offer this as a FREE service on the products that you buy from us for the lifetime of the product. However, if there is a product that you want help with, that you did not buy from us, we cannot offer our free technical support.
For example, if you bought a wireless door and window contact from another company and want help enrolling it into a panel that you bought from us we cannot honor our FREE tech support guarantee on that particular enrollment process. However, if you would like to buy additional tech support from us you may do so at an additional charge.
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When you call tech support we will verify your purchase and then work with you to find the right solution to your technical problem. Remember, a billing zip code and an invoice number will be required. Before you make the call be sure and be in front of your equipment and know what questions you are going to ask. For example, if it is a programming problem and/or question, be sure to have your zone list ready to go and your wireless transmitters ready to be programmed. At Home Security Store, we want the end-user to be satisfied. This means we will help you identify, diagnose, and resolve your technical problems.
Tech support phone number 800-954-0422
Click here for Tech Support Hours of Operation
Please keep in mind, although we will do everything we can to meet your technical needs, a few products do fall under our limited technical support policy. To see if a particular product falls under this category look to the product page as a guide. There you will see your support policy listed under the warranty and return policies.
In addition, when remotely diagnosing and solving difficult technical problems there is always some chance for error based on us not physically being there. Therefore, our advice is based on your own description of the problem and is provided in good faith and to the best of our ability.
This document was last revised: January 30, 2012