The Home Security Store is committed to providing the highest level of support.
Home Security Store’s technical support is staffed with experienced and trained professionals who will help you troubleshoot the products that you buy from us. In that regard, we offer phone, e-mail, and web site forum tech support. At Home Security Store, we want you to be satisfied. This means we will help you identify, diagnose, and resolve your technical problems.
Programming and enrolling products into your system is not included in Tech Support. However, if you would like to buy one-on-one programming support from us. We would be more than happy to help you on your programming needs. You'll work individually on programming your security system with a security specialist. Click here for more details.
When you call tech support we will verify your purchase and then work with you to find the right solution to your technical problem. Remember, a billing zip code and an invoice number will be required. Before you make the call be sure and be in front of your equipment and know what questions you are going to ask. For example, if it is a programming problem and/or question, be sure to have your zone list ready to go and your wireless transmitters ready to be programmed.
Tech support phone number 800-954-0422
Click here for Tech Support Hours of Operation
Please keep in mind, although we will do everything we can to meet your technical needs, a few products do fall under our limited technical support policy. To see if a particular product falls under this category look to the product page as a guide. There you will see your support policy listed under the warranty and return policies.
In addition, when remotely diagnosing and solving difficult technical problems there is always some chance for error based on us not physically being there. Therefore, our advice is based on your own description of the problem and is provided in good faith and to the best of our ability.
This document was last revised: January 3, 2014