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Rating: (4.54)   # of Ratings: 138   


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Showing comments 1-20 of 138 (Next 20)
1. Carel on 2/25/2013, said:

The Sales personnel is very friendly and helpful, and the purchase process went extremely well. However, when you need the technical suppport (they advertise lifetime free technical support) it is very common to wait more than an hour for them to even take your call (90 minutes was my longest wait). The technical suppor people are unfriendly and if you are not an electrician, their help is not of much value!

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2. Larry F. on 2/4/2013, said:

HSS shopping was awesome, found what i needed at competitive pricing that beat other security system sellers. My order was processed and delivered in time just as they said it would be. 1. Website is great. Products were well described. Easy to navigate. 2. Prompt tracking infomation 3. Great online shopping experience. 4. Free Shipping. 5. Excellent Service. What more can I say...........

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3. Donald on 1/25/2013, said:

The order was placed and notification of shipment came quickly. Product arrived in under a week. Completely satisfied with the transaction.

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4. Doug on 1/10/2013, said:

Order arrived quickly and accurately. I was kept informed of the status of my order throughout the process. When I called to make a change to an order, the person I spoke to was very friendly and polite. He helped me change the order quickly and easily and ensured that I was satisfied with everything. I will definitely be shopping at the Home Security Store again.

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5. Don Austin on 11/27/2012, said:

Very friendly sales person who did everything to make the encounter a positive experience. Thank you.

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6. Jefferson on 11/16/2012, said:

The ordering experience was fine. I didn't particularly like the product once I received it but felt it too much trouble to return.

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7. Mark Bombardo on 11/14/2012, said:

I'm not sure who I just spoke to, but you guys have the best Tech support and customer service of any company I have ever dealt with. EXCELLENT JOB! I bought a system from you about one and half or two years ago. I had called a couple times to determine what system was best for me and a little help when when installing it. I was unable to get my expander card to work, (no fault of Home Security Store) and procrastinated the last 18 or so months, I never called your tech support. I call back almost 2 years later for help and you guys treated me like day one. I was on the phone with your tech for less than 10 minutes and everything is working great now. Normally when a customer calls a company for help or assistance, that person feels like they are bothering someone, not you guys. Very well trained, knowledgeable and professional. I wish I could post this all over the web and help promote your company. I'd say good luck with your company and wish you only success, but with great service like this, it's a no brainer! I look forward to doing business with you again. Thank you very much and Best regards,

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8. Madge Hoosier on 11/14/2012, said:

I can honestly say that this is the absolute best tech support I have ever received. Thank you.

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9. Steve Schultz on 11/14/2012, said:

Just a quick reply to say thanks. It sure is nice to deal with tech support who responds quickly and really knows the product- that doesn't happen much anymore. I'm very satisfied with ordering through the home security store. Thanks again.

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10. Mr. Anthony M. Salvatore on 11/14/2012, said:

Dear Sara Hurley, My compliment to you for your great service. You are a great employee for the company I wish I had ten more like you. You have a patient of a saint and nice enough to response to all my questions. I thank you so much for returning my phone call the following day knowing that the week started off with a holiday. You make me love this company of their products and so far everything been working fine with me. Yours truly,

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11. John A. Reyes on 11/14/2012, said:

My name is John Reyes and I recently purchased quite a bit of equipment from your company. I needed to secure my home that was recently broken into. I found your company via the inter net and contacted your company. The sales rep was very informative and helpful in assisting me to determine all parts needed. I think his name was Ruben. I picked up all the equipment on a Friday, and was able to install items within a day. While installing the equipment, I needed to contact your tech support for assistance. Alex, Max, Steven and a couple of guys helped me set up the alarms. Alex even called me back on my cell phone, and followed up to see if I was able to install everything OK. In this day and time, you don't necessarily see customer support like that anymore. It was a refreshing welcome. Having the tech support of these gentlemen, reflects your company well. I can see why they are part of your customer service. I sincerely appreciated all the help they gave me , and will definitely do business with your company again. I will also recommend your company to my friends and family for any security needs. Thanks you and keep up the good work. Best Regards,

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12. Mike Wright on 11/14/2012, said:

Hello, I wanted to let you know I am very pleased with your prompt service. Everything arrived exactly as ordered, in good condition, well packed, and well within the forecast shipping schedule. A good overall experience :-) Thanks and Best Regards,

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13. Jason Burns on 11/14/2012, said:

Joehenry, I got through to your tech. support yesterday and they were brilliant! I do not remember the guys name I spoke with but he did a great job walking me through the re-wiring of the sensor/contacts and the system is working perfectly. Great work, great product, great service. I'll now be looking at purchasing additional accessories and componants for the system from your firm. Thanks again,

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14. Xavier on 11/14/2012, said:

Thanks again! Outstanding service from everyone that I have dealt with at your organization. I will definitely recommend you to others! :)

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15. Don Grimes on 11/14/2012, said:

Outstanding Job! Jeffrey and Matt provided outstanding technical support to successfully program a new key fob into my LYNXR-2 system. They were patient and very professional. I couldn't be happier with the service, especially after ADT blew me off. If I have need to buy additional products from you, I will not hesitate. Thank you,

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16. Paresh Karandikar on 11/14/2012, said:

To whom this may concern: I just wanted to write to express how happy I have been with The Home Security Store's quality of Technical Support. Specifically, I have been dealing with technician Freddie Amaral. He has been extremely helpful, responsive, AND courteous. I talked to him on the phone numerous times, and he was always great to deal with. It is rare to see such a combination of technical capability and personal skills. I would like to thank him for his help, and let him know that my Honeywell/Ademco wireless system has been set up successfully! I am really happy with my new system, and even happier when I think of how much money I saved with the Home Security Store. I bought a few items that it turned out I didn't need. The returns process was painless. Now that my system is up and running, I have a better idea of the exact components (additional sensors) I want to fill out my system. There is no question that I will be ordering them directly from the Home Security Store. Thanks again,

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17. Brian Guetzlaff on 11/14/2012, said:

Home Security Store folks... I just called to get some help with programming the system we bought from you, and the reviews I'd read online weren't lying. Your tech support guys ROCK! Even with small-talk, we were done in under 5 minutes. It was unbelievable, and that short amount of time will do wonders for making us all feel more secure at home. Thank you so much for all your help, and I'm looking forward to doing business with you again in the future. Sincerely,

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18. David Wilder on 11/14/2012, said:

I would like to take this opportunity to thank everyone at the Home Security Store and their Technical Support Team. The service and support that you provide is first rate. With my current situation it became necessary to install a home security system and I didn't have a lot of time to accomplish the task. From the sales representative to the warehouse and shipping department to the tech support group you all were able to provide me with everything I needed and now I can honestly say my wife and I will sleep and feel much safer. Thank you all.

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19. Bill Foppiano on 11/14/2012, said:

Hello from Boston! This note is long overdue. My name is Bill Foppiano, you can likely look me up through my customer number listed below and see that I recently purchased a Honeywell alarm system and some accessories through your company. Initially, I was able to get most of the system installed and wired, but being a first time DIY installer I ran into a couple of roadblocks and decided to call your tech support number for help. I believe during the entire installation process I needed to call a total of three times and I have to say I was extremely impressed with the service. The wait time for all three calls was not painful at all, in fact the third time I called there was no wait time at all. The highlight however was your technician Jeff. Jeff was very quick to build rapport, patient, very knowledgeable, an excellent communicator and always very clear and concise with direction. Maybe I was very lucky but all three times I called I was connected to Jeff, each time he remembered me and was happy to help with my situation. He even followed up after two of our calls with an email regarding what we spoke about and links to your website regarding items I would need should I want to expand the system based on our conversation. I work for a large nationwide customer service driven car rental company and oversee a location with 200+ employees and 750,000 customer transactions annually and know the difficulties involved with finding someone of Jeff's caliber.Congratulations to your customer service team and management staff for finding this very customer oriented, well educated technician, if he is a reflection of your entire staff, undoubtably this company is doing it right! Based on my experience, this is a very fitting quote from your website "What started out as a $20,000 business in 1995 has grown into a multi-million dollar business and we, at Home Security Store, are still growing! We have many customers throughout the country and the world who keep coming back. We believe they come back because of plain and simple outstanding customer service. From our hardworking customer representatives, easy-to-use shopping cart, experienced technicians, and prompt delivery we want you to have a good experience right from the start." Respectfully,

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20. Robert Denney on 11/14/2012, said:

Dear feedback..... I typically don't leave feedback on websites, but I have to tell you, the tech support at the Home Security Store is EXCELLENT. I dealt with Alex a few times and he was extremely knowledgeable and knew exactly what to tell me to do to get my system up and running. And most of all, he was extremely patient working with me and was never hurried or rushing me off the phone. I would recommend you guys to anyone thinking of a home security system. Keep up the great work, I am definitely a customer for life. Please tell Alex thanks for his help! That guy is awesome.

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Showing comments 1-20 of 138 (Next 20)