0 items Tech Support

L5100PK - Honeywell Lynx Touch 5100 Self-Contained Wireless Alarm Kit

Honeywell Lynx Touch 5100 Wireless Self-Contained Security Control
Manufacturer:  Honeywell  SKU:  L5100PK
Rating: [16]   Write a Review | Read Reviews
In Stock
Usually leaves our warehouse the same business day.
Price:  $308.28   
On Sale!  $283.00

Yes, I want 45 Minutes Programming
with a Security Specialist for only $45.

Learn More
Image Viewer  Show Picture 1Show Picture 2Show Picture 3Show Picture 4Show Picture 5Show Picture 6
stuff

L5100PK Honeywell Lynx Touch 5100 Self-Contained Wireless Alarm Kit

Looking for an alarm system that's simple to install, extremely user-friendly and capable of providing top level protection at an incredible value? Step on up to the Honeywell Lynx Touch 5100 Self-Contained Wireless Alarm Kit. With its easy-to-use touchscreen keypad, endless communication options and myriad accessories, this wireless system is changing the game. It's perfect for the DIY enthusiast because it's extremely versatile, fully expandable, and requires no complicated wiring.

The Future of Security

The Lynx Touch 5100 brings together all the best in wireless alarm technologies, and features everything you need to establish virtually limitless home security, but that's only the beginning. With this innovative kit, you also have a world of home automation potential at your fingertips.

Superior Home Automation

Imagine a security system that enables you to control your lighting, your thermostats and even your door locks. It's all possible with the Lynx Touch 5100. The device integrates seamlessly with your home Wi-Fi connection, with the help of the WiFi Communications Module (sold separately), and you can even use any Web-enabled smartphone or computer to manage your appliances. In this all-inclusive kit, you'll find:


1 - LYNX L5100 Touch Control Panel / Keypad
1 - 5800PIR-RES Wireless Pet Immune Motion Detector
1 - 5834 Wireless Key Remote
3 - 5816 Door / Window Transmitters
1 - Nickel-Metal Hydride Battery Pack
1 - 9VDC Transformer 2.7A Power Supply
1 - Instructional DVD

Upgrade Your Home Security

So if your home security is still stuck in the 1980s (assuming you have a home security system at all), take charge of the situation right now. Get the powerful, affordable technology you deserve, and bring your home into the 21st century. Security, automation and peace of mind. You can have it all, and at an unbelievable price.

System Features

  • (Optional) Integrated Z-Wave(R) providing control and integration of
    - Thermostats
    - Door locks
    - Lighting
    - Scenes, schedules and rules
    - Local, automatic and remote control via Total Connect

    Please Note: Z-Wave features requires L5100-Z-Wave Communication Module (sold separately).

  • Push/Pull content through AlarmNet(R)/Total Connect
    - Weather (one day and five day forecasts)
    - Traffic
    - News
    - Dealer/Central station messages (pay your bill, sales opportunities, community news)
    - End-user requests for sales or service
  • Wi-Fi support
    - Alarm communication and lifestyle messaging via the user's router/IP connection
    - Enables the mobile entertainment device
  • Android(TM)T Mobile Internet Device with L5100 Connect
    - Same functions and GUI as the L5100
    - Can be wall mounted
    - Can be portable
    - Optional wall mount not included
  • 4.7" color graphic touchscreen
    - Resolution 470 x 256 pixels
    - 16.7 million colors
    - Intuitive easy-to-use touchscreen interface
    - Easy to understand icons
    - Menu driven navigation
    - Quick accurate programming
    - Four dedicated keys for everyday functions
  • Advanced Protection Logic - With APL enabled, the alarm can be reported even if the system is damaged during the entry and communications delay times. APL can be selected when using Honeywell GSM and IP communicators.
  • Voice announcement of system and zone status
  • Family message center (for user recorded messages)
  • Works with Total Connect - Event notification is easy to set and is changeable by the user
  • Voice chime by zone
  • Automatic stay arming
  • Remote phone control
  • Speaker phone operation
  • 16 programmable reminders
  • "Follow me" reminder and system announcements; users can be notified by phone of reminders and system events. Supports two end-user phone numbers.
  • 16 user codes (Installer, Master, plus 14 Secondary, including Duress and Babysitter)
  • Three panic functions
  • Wall or desk mount
  • Viewable event log stores up to 128 events
  • Case tamper
  • Exit error feature (detects difference between an actual alarm and exit alarm caused by leaving a door open after the exit delay expires)
  • RF jam detection
  • Quick Exit feature enables users to leave the premises for a brief time without disarming system
  • Hinged cover for easy installation
  • Real-time clock display

Zones and Devices

  • One hardwired zone
  • Up to 64 zones (48 programmable plus 16 keyfob zones)
  • Supports wireless bidirectional keypads
  • GSMVLP5-4G GSM radio option
  • ILP5 Internet module option
  • Wi-Fi module option
  • Internal RJ31X option
  • Programmable trigger output

Integrated Z-Wave(R) Support

  • Up to three thermostats
  • Four door locks
  • 40 devices (lights, switches and lamp modules)
  • 20 scenes
  • 20 rules (event based actions)
  • 20 schedules (time based actions)

Wi-Fi

  • IEEE 802.11 B/G/N radio
  • Supports alarm reporting
  • Four wireless mobile entertainment devices supported

Communication

  • 4G GSM radio - protocol supports 2G, 3G and 4G on AT&T network
  • ADEMCO Contact ID Reporting (four or 10 digit account numbers)
  • SIA Format Reporting
  • Internet central station communication with ILP5 or Wi-Fi module
  • GSM cellular central station communication with GSMVLP5-4G
  • IP communications with GSM back-up using L5100-WIFI with GSMVLP5-4G
  • Touch activated radio registration
  • GSM radio signal strength display
  • Two-way voice communication over telephone line or GSM with GSMVLP5-4G
  • Honeywell Total Connect(TM) Remote Services including iPhone(R), iPad(R), BlackBerry(R) and Android(TM), using GSMVLP5-4G or ILP5 or Wi-Fi board*

Alarm Output

  • Built-in 85 dB sounder with voice siren
  • Steady output for burglary/panic
  • Temporal pulse output for fire and carbon monoxide alarms
  • Long range radio/audio alarm verification

Programming

  • Options stored in EEROM
  • Can be uploaded, downloaded or controlled via IBM-compatible computer using Compass Downloader software and specified modem or via
  • capable GSM, Wi-Fi or IP communications module
  • Intuitive programming interface reduces time and mistakes
  • Programming options selected from allowable list
  • Contextual options, defaults and pre-fills for faster set-up

System Power

  • Primary power: plug-in power supply, 110VAC to 9VDC, 2.7A output 300-04705 or 300-04065 (300-04063 in Canada)
  • Four or 24-hour backup battery: rechargeable nickel-metal hydride battery pack rated at 7.2Vdc.
  • Operating temperature: 32deg. F - 122deg. F (0deg. C - 50deg. C)

Dimensions

6.1" H x 8.5" W x 1.8" D
(15.5cm H x 21.5cm W x 4.5cm D)

*Apple(R), iPhone, iPad and iTunes are trademarks of Apple Inc. All other trademarks are property of their respective owners. Free apps available for Apple(R) iPhone and iPad, BlackBerry and Android devices. iPhone and iPad apps available in Apple's iTunes(R) App StoreSM. Android app available at Android Market. Total Connect(TM) subscribers can download the BlackBerry app by logging into their accounts. Requires Wi-Fi or 3G connection.



(3) 5816 Door/Window Transmitters

Two zone transmitter with both built-in magnetic reed switches and wired closed circuit contact loop.

The 5800 Series of door and window transmitters are world-renowned for their reliability, convenience and cost-effectiveness. Versatile enough for the most labor-intensive installations, but sleek enough for any home, these transmitters are raising the bar for home security accessories. With a demonstrated outdoor range of over a mile, the 5800 Series has the best performance of any transmitter available today.

Features

  • Features a standard white plastic case. Brown cases available in packs of three (5816BR).
  • Dimensions: 3-1/16" H x 1-9/16" W x 1-3/16" D


(1) 5800PIR-RES Wireless Motion Detector

No security system is complete without a quality motion sensor, and few motion sensors are as compact, as sleek or as sophisticated as the Honeywell Wireless Pet Immune Motion Sensor. Not only can the 5800PIR-RES easily detect unwanted intruders in your home, but it can distinguish between human beings and animals weighing up to 80 pounds.

The 5800PIR-RES is only half the size of previous Honeywell motion sensor, and can blend flawlessly into most living environments. You can even paint the sensor to match your decor, so you need never worry about your security accessories clashing with your interior.

Features

  • Range: 35' x 40' (11m x 12m)
  • Battery Life: up to 5 years
  • Animal Immunity: 80 lbs
  • Operating Temp: 14° to 131°F


(1) 5834-4 - Ademco Honeywell 4 Button Wireless Keyfob

This is an attractive, easy-to-use wireless key remote that enables security system control for the L5100PK - Honeywell Lynx Touch Wireless Alarm Kit.

Features

  • 4 buttons with 8 programmable functions
  • Tactile keys and LED indication that the transmission was sent
  • Icons for simple, easy-to-understand functions
  • Supports both standard and high-security encrypted modes
  • User replaceable, long-life lithium batteries
  • Compatible with Honeywell's 5800 Series wireless products
Rating: (4.63)   # of Ratings: 16   


Sort: New to Old RE-SORT REVIEWS:

Showing comments 1-16 of 16
1. Al. M on 3/26/2014, said:

I have been very surprised at how well this product works considering the price. The wireless motion sensor and door/window sensors work very well. The control panel is pretty easy to use.

Was this comment helpful? yes no   (1 people found this comment helpful, 0 did not)
2. Jillian on 12/16/2013, said:

Works out of the box, what more could you ask for? Step one: Go and buy a themostat wire (Mine ended up being 25 ft of 18-gauge standard red/black wire). Spend an hour fishing said wire through the wall, cursing multiple times. Step 2: Discard the manual, it is terrible. No really, use it as kindling. Step 3: Watch/google Youtube Videos about setting up your L5100PK. Step 4: Change the master code, install all the modules in the right zones, curse multiple times as you ruin the double-sided tape, go out and buy more double-sided tape, then eventually super-glue the to steel doors. Minnesota in wintertime, it's next to impossible to mount anything to half-frozen doors. Step 5: Accidentally set off the alarm multiple times, curse as you can't figure out which zone is throwing a fault, and above all else, refuse to call Home Security Tech Support (although you have heard awesome things about it, you're a man and you don't need no help!) and curse some more until you figure it out on your own (mine turned out to be the wrong Loop Number picked for my motion detector). Step 6: Enjoy your secure home. I came back to buy more door/window alarms, I was worried they are too big for the half-sliding windows, but they work perfectly on the ledge.

Was this comment helpful? yes no   (4 people found this comment helpful, 2 did not)
3. D on 10/18/2013, said:

I read the REVIEWS on this product manual and the description many times, so I am knowledgeable about the Honeywell Lynx Touch 5100 Self-Contained Wireless Alarm Kit and it will NOT turn on. I'm so FRUSTRATED cause I read all this information about how it works and it do NOT WORK. There's NO lighted screen for me NOR icons ONLY BLACKNESS as the unit will NOT TURN ON and I have fully installed the battery that came with it. I was so excited about the product now my heart and wallet is hurting.

Was this comment helpful? yes no   (3 people found this comment helpful, 5 did not)
4. Paul on 10/8/2013, said:

I bought this system because my old magnum alert system could not be monitored because the dealer "code" was lost and no longer available. Anyhow, I could not be more pleased with this L5100 Lynx from Honeywell. The installation of the motion detectors was a breeze as was the door and window sensors. I was a little skeptical of buying a wireless system at first because my old system was hard wired. Believe me, wireless is the way to go. It's simple, easy and just as reliable as hardwire. The keyfob that comes with the unit is a welcome bonus enabling one to arm and disarm the system remotely. I added a separate siren to activate along with the built in siren in the control panel. The separate siren was a MPI-30 and it will require an Altronix RBSNTTL relay module. Wiring the relay panel was a challenge but with the technical help of the knowledgeable techs at The Home Security Store I got it done. These guys were extremely helpful and patient should you need ANY help with installation. My Lynx 5100 has so many features that I am currently only using the most basic ones. I still can arm my old Magnum alert system if I want to at the same time I arm my monitored L5100. If I have an intruder, they will hear two very loud MPI-30 sirens, and two screaming control panels. If you are a bit handy, like me, this system is for you. It should provide the peace of mind and security you are looking for at a fraction of the price you would pay for professional installation.

Was this comment helpful? yes no   (8 people found this comment helpful, 0 did not)
5. Cinnman on 8/18/2013, said:

I just thought I would post an update on a system after a year experience. Research a little more than a year ago led me to purchase the 5100 system, install it myself, and set up for monitoring and TC. Being a tightwad, I wanted everything dirt cheap. Found it at what was a good price back when it was fairly new to release. Install was a breeze (although, I tend to read and research a lot and tech doesn't scare me), and setting up monitoring and TC with an online provider via internet went perfectly. System has worked as advertised and has features that I will probably never exploit. Log on thru the computer TC interface, and a few months into it found the android app for TC 2.0 released and it also has worked right (turn system on/off and get messages from the smartphone). I use Wifi as primary and only seem to get an occasional dropped signal message. Maybe not for everyone, but I can highly recommend it for placing on your research list to see if it meets your needs.

Was this comment helpful? yes no   (10 people found this comment helpful, 0 did not)
6. MP on 7/11/2013, said:

This has been one of the easiest installs I have every done! I replaced an old Ademco system that had been in the house for about 12 years. Lucky for me the behind the wall wiring for power was already in place so connecting up the new power was as simple as checking polarity. Once powered up, adding sensors was a breeze. I was amazed at how simple it was. From the time I took the old system off the wall it took a total of an hour to be up and running. This includes connecting to my wireless network! I will be adding the z-wave feature very soon.

Was this comment helpful? yes no   (5 people found this comment helpful, 0 did not)
7. timothy on 3/9/2013, said:

This is a great system! Easy to install sensors, cameras, thermostat,and key fob's....and work with total connect app on your smartphone. I only encountered minor problems that were my fault...like locking myself out of programming mode and wiring z-wave devices properly. Read the directions, take your time, and Google any questions you have...our home is secure and we are sleeping a lot better! Total Connect and Z-wave automation is worth every penny!

Was this comment helpful? yes no   (9 people found this comment helpful, 0 did not)
8. B Jones on 2/11/2013, said:

Bought this starter kit and love it. I was able to install/program myself and this is my first alarm system. Adding sensors is a breeze, just punch in serial number to the Lynx unit, name the sensor, and test it. I have a total of 15 sensors, a combination of door/window sensors, glass break sensors, and motion sensors, all of which work perfectly. I also have 3 key fobs which were even easier to link with the system, just go to the correct screen, press the arm button on the key fob twice and that was it. I have also added 2 z wave deadbolts, 2 z wave thermostats, and 4 z wave dimmer switches. All of which I am able to control from anywhere on my phone through Total Connect 2.0. The Total Connect 2.0 phone app is great but needs some fine tuning but am confident it will get better with time. With the app I am able to disarm/arm my system, make sure my doors are locked, lock them if they are not, turn lights on and off, see events that have occured, and adjust my thermostats. It will e-mail and text me when pre-selected faults occur, for example: when a liquor or gun cabinet is opened, a specific door is opened, unit is disarmed, alarm, and etc. The Total Connect basic package was $5 a month through my monitoring company (this $5 was on top of there monitoring fee). An additional $5 a month if you want to control your z wave devices from anywhere you have internet connection, and another $5 if you want the premium service which allows you to monitor all of your zones individually. If you do not wish to monitor specific zones you can save yourself $5 a month and stick with the basic package. If you wanted to add surveilance (camera) funtionality so you can watch your cameras from virtually anywhere, that would be another $5. It sounds like they are nickel and diming you but I have home monitoring, total connect premium, and the automation for $23.95 a month. When I decide to add surveilance, i will still be under $30. The same can't be said for GE line of alarm systems with similar features. I am also able to make scenes with my z wave devices. For instance, I programmed the 4th button on the remote to be an "evening disarm". With my "evening disarm" button I am able to disarm the system from my car when I get home, turn on the exterior lights, turn on the foyer light, set the thermostats to my "at home" setting and unlock my front door. I can do all this with one push of a button on my key fob remote. When I arm the system in away mode it locks the doors behind me, turns off the lights that I have selected, and turns the thermostat down to my "away setting". When I arm my sytem in stay mode I just have it make sure the doors are locked. I have schedules that do certain things at certain times of the day too. Just remember that you will need to buy the z wave module ($26) for the Lynx 5100 and purchase your z wave light switches, door locks, and thermostats seperately. I know I said this was all easy (and it is) but it is time consuming and you will spend a lot of time flipping through the pages of the manual. I had the alarm feature itself I had up and running that afternoon and evening. The rest is how crazy you want to get with the z wave automation. Bottom line: Buy it, you won't regret it. You can't put a price on safety and all the cool z wave automation features are a bonus.

Was this comment helpful? yes no   (22 people found this comment helpful, 2 did not)
9. John S on 1/17/2013, said:

I purchased this item, it arrived when expected, performed as expected but it takes some time to read and understand the instructions. Wireless sensors and buttons were very easy to install and program. Z-wave module worked as expected. I purchased Leviton wireless switches on Amazon for my three way switch that controls my exterior spot lights. They integrated perfectly and they come on when a burglar alarm goes off. You can add on all kinds of features to fully automate and protect your home. You can even buy an outdoor wireless sensor and protect your shed as long as it's close enough to the house.

Was this comment helpful? yes no   (11 people found this comment helpful, 1 did not)
10. Beth on 1/14/2013, said:

I am very pleased with my Lynx Touch 5100 system. I have no wiring experience but with some guidance from a family member on hooking up to power and phone, I was able to install and program this system myself and get connected to monitoring via Alarm Relay. Like another reviewer mentioned, the WiFi module is a great add on - it gives you another monitoring option and access to Total Connect (remote arm/disarm, view system events from mobile device).

Was this comment helpful? yes no   (10 people found this comment helpful, 0 did not)
11. Lenny Delvecchio on 12/17/2012, said:

I am very pleased with the Lynx Touch. It was very simple to set up and the wireless devices seem to have a very good range.

Was this comment helpful? yes no   (8 people found this comment helpful, 1 did not)
12. Jonathan on 11/6/2012, said:

Our family has been a user of the Honeywell products for years. I use these products to protect my family, friends, and clients. Not as a certified installer of their surveillance (Casino), Intrusion, and Access Control, but as a firm believer that these products are one of the best for the buck. Having a self contained alarm that has the WiFi and 4G options along with the up and coming ZWAVE, this one tops my list. When it comes to installing this unit it's super easy. The panel is 4 screws, power, and installing the zones is also supper easy being wireless. And you don't have to be a professional to install this ! Setting it up is easy with the included instructions. Get this panel ! It's the best. We just retired our L5000 to upgrade to the L5100. We have Total Connect 2.0 with out monitoring and we love it !

Was this comment helpful? yes no   (11 people found this comment helpful, 1 did not)
13. Jane T on 10/20/2012, said:

Great system. I recommend getting the wifi communicator as it eliminates the need for hard wire. You do need to hardwire the actual control panel to power. For $10.00 at Radio shack you can do that. You really don't need to drill holes for the sensors as they do come with double side tape to install them. Alarm relay the company who provides monitoring are great and really inexpensive. $13.95 a month for monitoring and they have a great tech support team. All of this beats the "Big" alarm companies who charge $40.00 per month. Cannot beat Ademco/Honeywell quality. I am very pleased

Was this comment helpful? yes no   (17 people found this comment helpful, 1 did not)
14. Jonathan on 10/11/2012, said:

I really like this system. It has been installed for a couple of months in my house. I've really liked the Z way functionality because it turns lights on and off for me at programmed times and also turns on all my lights when the alarm is triggered. It’s my opinion that security lighting is just as if not more important than having the alarm functions, this is why I purchased this system over others. I've also setup my Z-wave lighting to turn on when I first get home. I feel a lot better walking into my home well lite. I found it easy to program and install however I have a lot of experience with electronics and computers. However I think that most will find it doable for DIY to program if they spend a little time reading the manual. My biggest, well my only that I can think of, complaint is that this unit only supports 20 rules and schedules. For me this was limiting with my lighting. For instance when I open my back door a light is turned on, that is one rule, when I press a button on my key fob lights turn on, that is another rule, etc. I've used all my rules up with lighting and don't have enough for adding temperature controls. I had wanted to add the thermostat so that when I arm and disarm the temperature changes to save energy. I read that if you sign up for Honeywell's service you can get 20 more rules you can access online but I'm not sure about that. This is the only reason I have given it 4 stars instead of 5. Most might be ok with 20 rules but I think it is kind of limiting. The power supply is a little big I would have liked options to make the power look a little sleeker. I found the range to be good, I have a detached garage with bricks walls and both my z-wave and sensors work perfectly. As far as this being a true home automation unit it falls short in my opinion because of the 20 rules limitation and some other corks I have found. However for an alarm system it works great.

Was this comment helpful? yes no   (8 people found this comment helpful, 1 did not)
15. T on 8/8/2012, said:

Bought this to use at a new house that wasn't prewired for alarm. In the previous house I had installed a Vista 20P with zone expansion modules which was a huge headache to wire and program. Once mounted to the wall and connecting the battery (goes inside the panel) and DC transformer (used 18ga solid fire cable with separate a 14ga ground wire), it booted right up. Went into Tools, entered the installer code (4112), Program, Zones, added the serial numbers of the contacts and it was recognized and triggered the fault correct. Programming took about an hour although I'll go back to tweak settings after reading the manual. PROS * Touch response is very fast. Much better than the 6270 keypad * Icons are intuitive. Zone faults are displayed with a picture (e.g., open window) + zone description * Initial setup is a snap with the color screen * AlarmNet not required (using Alarm Relay) * Spoken zone names (limited vocabulary) is actually helpful. Know what zone is triggered even when not in front of the panel * Keyfob buttons can be customized (e.g., disabling disarm button in case it is stolen) CONS * Z-Wave requires an add-on module (not in the kit), but it's cheap. * GSM requires a very expensive add-on module. * No support for fire/smoke on the 1 hardwired zone * Kit comes with 4-hour battery. 24-hour battery purchased separately. * No option for a 2nd color/full featured panel (as far as I know). I did purchase the Z-Wave module and got it linked to a wall lamp (with a GE 45604 module). I got the light to turn on/off, but I'm hoping it can automatically turn it on if the alarm is triggered. Home automation is going to require reading the manual.

Was this comment helpful? yes no   (23 people found this comment helpful, 0 did not)
16. Larry on 7/29/2012, said:

Easy install works great

Was this comment helpful? yes no   (7 people found this comment helpful, 15 did not)
Showing comments 1-16 of 16
Keypads
5828V - Honeywell Wireless Talking Keypad
Price: $106.50
Qty:    Add


Wireless
5834-4 Honeywell 4 Button Wireless Keyfob
Price: $28.00
Qty:    Add
5853 - Honeywell Wireless Glass Break
Price: $77.50
Qty:    Add
5800WAVE - Honeywell Wireless Siren
Price: $101.00
Qty:    Add
5800CO - Honeywell Wireless CO Detector
Price: $101.06
Qty:    Add
5819WHS - Honeywell Wireless Shock Processor
Price: $62.73
Qty:    Add
5817 - Honeywell 3 Point Wireless Transmitter
Price: $72.77
Qty:    Add
5878 - Wireless Wall Transmitter Remote
Price: $31.96
Qty:    Add
5843 - Honeywell Wireless Switch Module
Price: $74.85
Qty:    Add
5827 - Honeywell Wireless Keypad
Price: $49.00
Qty:    Add
5827BD - Honeywell Wireless Keypad
Price: $180.19
Qty:    Add


Hardwire
LYNXRCHKIT-SC - Lynx 4 Hour Back Up Battery
Sale! $19.00
Qty:    Add
ZWSTAT - Honeywell Z-Wave Thermostat
Price: $159.95
Qty:    Add

Accessories

(1) Lynx Touch L5100 Master Control
(3) 5816WMWH Wireless Door/Window Transmitters
(1) 5834 Wireless Key Remote
(1) 5800PIR-RES Wireless Motion Detector
(1) 9 VDC Power Supply
(1) Backup Battery
(1) Lynx Touch User Guide
(1) Lynx Touch Programming Guide
Home Automation Guide
Downloads: 0
Size: 949743 KB

Spec Sheet
Downloads: 0
Size: 104667 KB

Brochure
Downloads: 0
Size: 696410 KB

User Guide
Downloads: 0
Size: 1220299 KB

Installation Manual
Downloads: 0
Size: 1344475 KB



Limited Support

In order for this Total Connect product to work properly, you will need to work with a third party monitoring provider. We recommend Global System Security and Sound, Inc.


Learn more about Honeywell Total Connect Services.


Please also keep in mind—Although we do provide tech support for Honeywell devices, we are not able to offer support on routers, modems, switches or any other network/internet related devices or services. Due to the diverse mix of networks, our support for internet or network related features in this product are limited and should be directed to the third party company you choose to deal with.