We are not able to offer support on routers, modems, switches or any other network/internet related devices or services. Due to the diverse mix of networks, our support for internet or network related features in this product are limited. The following must be completed before calling in for assistance with network/internet related features:
* Your network/internet must be configured and working.
* IP address and port number for the product must be pre configured already on the network.
Please also have the following information available: Default gateway IP address, Subnet mask IP address, Port numbers, and all other network information